Shipping Policy

Thank you for choosing Genzsh handcraft creation kits. We understand that the moment you place your order, you begin to anticipate the arrival of your package—that excitement of unboxing, touching the materials, and preparing to start your creative journey is an inseparable part of the handcrafting experience itself. For this reason, we have established a clear, stable, and predictable global shipping system to ensure that your order reaches you safely and on time. Please read the following policy carefully to understand the complete timeline and cost structure from order placement to delivery.

I. Order Processing and Dispatch Time

All orders placed through the official Genzsh website (www.genzsh.com) enter our processing workflow upon receipt of full payment.

• Processing Time: We typically require 1-3 business days to complete order picking, quality re-inspection, packaging, and dispatch preparation. Processing time does not include weekends or public holidays in your country or region.

• Dispatch Time: Once processing is complete, your order will be handed over to our partner carrier on the same day or the next business day. You will receive an email notification containing a tracking number after dispatch, allowing you to monitor your package's status at any time.

• Split Shipments: If your order includes multiple products and some items are temporarily out of stock, we may split your order into several packages shipped separately. In such cases, you will not incur any additional shipping fees, and we will provide tracking numbers for each package via email.

Please note that during peak promotional periods (such as new product launches or holiday seasons), processing time may be extended to 3-5 business days. We will do our utmost to minimize waiting times and will post relevant notices on our homepage or shopping cart page in advance, so you can plan your purchase accordingly.

II. Shipping Methods and Estimated Delivery Times

We partner with internationally recognized logistics carriers to provide stable and reliable global delivery services. Depending on your country or region, packages will be shipped via one of the following methods:

• Standard International Shipping: This is the default shipping method for all orders. Once dispatched from our warehouse, packages will be delivered via economy international express or airmail channels. The estimated delivery time for standard shipping is typically 7-15 business days, depending on customs clearance efficiency in your region, local postal system processing speed, and geographical distance.

• Expedited Shipping (if needed): If you have specific time-sensitive requirements, please contact us at customer@genzsh.com after placing your order to inquire about expedited shipping options. Expedited services require an additional fee based on actual carrier rates. We will provide you with a specific quote and estimated timeline before making any adjustments.

Important Note: The delivery times mentioned above are estimates provided by carriers and are not absolute guarantees. Actual delivery may be delayed due to force majeure events (such as extreme weather, natural disasters, customs random inspections, local postal strikes, or capacity adjustments during pandemic periods). We will assist you in tracking your package to the best of our ability, but we cannot be held liable for delays caused by carrier-related factors. We recommend allowing sufficient buffer time for shipping if you need the product by a specific date.

III. Global Shipping Coverage

Our shipping services cover the vast majority of countries and regions worldwide, including but not limited to major markets in North America, Europe, Asia-Pacific, Latin America, and the Middle East. During checkout, simply enter your complete shipping address—including country, city, street, house number, and postal code—and our system will automatically confirm whether your location is within our deliverable range.

For certain remote areas, island nations, or regions subject to international logistics restrictions, we may not be able to offer direct delivery. If your address cannot be recognized by our system, we suggest trying a nearby city as an alternative receiving address, or sending an email to customer@genzsh.com for manual address verification. We will reply within one business day.

IV. Shipping Cost Calculation

We employ a simple and transparent shipping fee structure, with only two global flat-rate standards and no complex region-based pricing variations. All amounts are calculated in U.S. dollars (USD) :

• Order Subtotal refers to the total merchandise amount before any discounts or promo codes are applied (please note that we currently do not offer membership discounts or coupon activities, so this standard is based on the actual total price you pay).

• A single order is charged only one shipping fee, regardless of how many items it contains or how many packages it is eventually split into. We do not charge additional fees based on package count or item weight.

• If you cancel your order for any reason, the shipping fee you paid will be refunded as long as the order has not yet entered the dispatch stage. If cancellation occurs after the package has already been shipped, the shipping fee will not be refunded.

V. Customs and Import Duties

As we ship worldwide, your order may be subject to customs inspection upon entry into the destination country or region, potentially incurring customs duties, import VAT, or other related fees. These fees are not collected by Genzsh and are not included in the shipping or product prices you pay. The specific amount and applicable policies depend entirely on the customs regulations of your country or region, and we are unable to predict or calculate them in advance.

• We recommend that you consult your local customs authority before purchasing to understand personal import duty exemptions and applicable tax rates.

• If your package is returned to us due to refusal to pay duties, incomplete customs information, or inability to contact the recipient, we will refund the product amount minus the actual round-trip shipping and warehousing fees incurred. If you wish to have the package resent, new shipping fees will apply.

• We declare the true value of the merchandise on all shipping labels and do not understate values or mark packages as "gifts" under any circumstances. Please understand that this is to comply with international trade regulations and to facilitate smooth customs clearance for your package.

VI. Order Tracking and Exception Handling

• Tracking Information: Every shipped order is assigned a unique tracking number, which is sent to you via email. You can use this number on the carrier's official website or third-party global tracking platforms to check real-time logistics updates.

• No Tracking Updates: During the first 3-5 business days after dispatch, tracking information may show "picked up" or "in transit" without further updates due to carrier system synchronization delays. This is normal for international shipping, so we kindly ask for your patience.

• Suspected Lost or Significantly Delayed Packages: If more than 20 business days have passed since dispatch (or beyond the maximum estimated delivery time shown on the carrier's website) and you still have not received your package, please send an email to customer@genzsh.com with your order number. We will initiate a logistics investigation and claims process with the carrier on your behalf. This process may take 10-20 business days, and we will keep you updated via email throughout. We appreciate your patience during this period.

VII. Incorrect Address Handling

Please double-check the accuracy of your shipping address before submitting your order, including country, state/province, city, street, house number, floor, postal code, and recipient phone number. If a package is returned or lost due to incomplete, incorrect, or undeliverable address information provided by the recipient:

• If the package is returned to our warehouse, we will contact you to confirm a corrected address. Reshipping will require you to bear the second shipping fee (7 USD for standard shipping or actual expedited costs);

• If the package is discarded or destroyed in transit due to address issues, we will not be able to offer compensation. We strongly recommend filling in your address in English or pinyin (for non-Latin alphabet countries) to ensure correct recognition by the carrier's system.

VIII. Package Receipt Instructions

• Upon receiving your package, please inspect the outer packaging for any signs of damage, tampering, or resealing. If the outer box appears severely damaged, you have the right to refuse acceptance and request the courier to return it. In this case, please immediately take photos as evidence and notify us at customer@genzsh.com, and we will arrange a replacement shipment for you.

• If you authorize someone else to receive the package on your behalf, their acceptance will be considered as your own acceptance. Any issues arising from delayed inspection after third-party receipt will be subject to the time limits set forth in our standard return policy.

IX. Updates to This Shipping Policy

We reserve the right to adjust this Shipping Policy from time to time to reflect changes in shipping costs, carrier replacements, or international shipping regulations. Any updates will be posted on www.genzsh.com and will take effect immediately upon publication. We recommend reviewing this page before placing an order to obtain the most current shipping information. For orders submitted prior to a policy update, the shipping terms in effect at the time of order placement will apply.

If you still have questions after reading this policy, or if you encounter special circumstances during the shipping process that are not explicitly covered here, please feel free to email us at customer@genzsh.com. We do not offer live online chat support, but every email will receive a detailed and sincere reply within 1-2 business days. We value your patience and look forward to demonstrating through our actions that choosing Genzsh is a trustworthy shopping experience.