Terms of Service

Welcome to the handcraft world of Genzsh. What we offer is more than just a material kit—it is a complete creative journey. To ensure that you have a clear and smooth experience when using our products, website, and various services, we have established this Service Policy, covering product descriptions, terms of use, intellectual property, limitation of liability, and other core content. Please read the following terms carefully before purchasing or using any Genzsh product. Once you place an order on our official website (www.genzsh.com) or use our products, you indicate that you have understood and agree to comply with all provisions set forth in this policy.

I. Product Descriptions and Kit Contents

Every Genzsh handcraft creation kit has undergone rigorous design, material selection, and testing. On each product detail page, we strive to present the following information as accurately and comprehensively as possible:

• Kit Contents: The types, quantities, specifications, color descriptions of all materials, as well as a list of tools and accessories included;

• Finished Product Dimensions and Appearance: The approximate size, weight, and display effect of the completed work (shown through actual photography or 3D renderings);

• Difficulty Level: We classify difficulty into Beginner, Intermediate, and Advanced levels to help you make an appropriate choice based on your experience;

• Estimated Making Time: An approximate time based on average crafting speed, to help you plan your creative session.

Due to the natural properties of handcraft materials (such as wood grain variations, fabric dye lot differences, and metal surface oxidation textures), the actual product you receive may exhibit slight color or texture variations from what is shown on the product page. These are not quality defects but rather part of the unique charm of handcraft materials. We guarantee that all variations are within a reasonable and acceptable range and will not affect the functionality or final appearance of the finished work.

Usage Recommendations: All kits are suitable for individuals aged 14 and above. Some kits contain small parts (such as beads or wire ends), which should be kept away from children under 3 years of age to prevent accidental ingestion. If you are giving a kit as a gift, please assess the recipient's operational ability and safety awareness accordingly.

II. Website Terms of Use

By accessing and using www.genzsh.com, you agree to the following rules:

• Account Registration: You may choose to create a personal account to facilitate order history lookup and logistics tracking. You are responsible for safeguarding your login credentials and for all activities conducted under your account. We do not store your sensitive payment information; all payment processes are handled through securely encrypted third-party payment gateways.

• Information Accuracy: The personal information you provide (including name, address, email, and phone number) must be truthful, complete, and valid. Any order failure, package loss, or customs delays resulting from inaccurate information shall be borne by you.

• Prohibited Conduct: You may not use this website for any illegal activities, including but not limited to distributing malware, infringing upon others' intellectual property rights, attempting to breach website security measures, or engaging in any form of fraudulent behavior. We reserve the right to suspend or terminate services for users who violate these rules.

• Website Content Copyright: All text, images, videos, design drawings, product appearances, and packaging designs on this website are protected by copyright and trademark laws. Without the written authorization of Genzsh, no one may copy, reproduce, modify, or use them for commercial purposes.

III. Purchase and Payment Terms

• Pricing: All product prices are listed in U.S. dollars (USD) and include basic packaging costs, but do not include shipping fees or any import duties that may be levied by the destination country. Shipping fees are calculated separately based on your order total, in accordance with the standards set forth in our Shipping Policy.

• Payment Methods: We accept major international credit cards, debit cards, and other payment methods that support USD transactions through securely encrypted online payment channels. We do not collect or store your bank card details in any form; all payment information is processed directly by the payment service provider.

• Order Confirmation: After you successfully submit your order and complete payment, we will send an order confirmation email to the email address you registered, detailing the products you purchased, quantities, prices, and shipping address. This email serves as our acknowledgment of your purchase intent.

• Order Refusal Rights: In rare circumstances (such as system pricing errors, actual inventory shortages, or suspected fraudulent activity), we reserve the right to cancel orders and issue a full refund before shipment. We will notify you via email with the reason and resolution in a timely manner.

IV. Intellectual Property and Design Statement

The design drawings, structural plans, original patterns, and creative concepts of all Genzsh kits are our intellectual property and are protected by international copyright and industrial design laws. When you purchase a kit, you obtain physical ownership of the materials and the right to use them for personal crafting, but you do not acquire the right to reproduce, distribute, or commercially exploit the designs themselves.

• Personal Use License: Your completed works may be used for personal decoration, gifting to friends and family, or non-commercial display. We are delighted to see photos of your creations—tagging Genzsh on social media is a great way to support us.

• Commercial Use Restrictions: Without our explicit written permission, you may not use the design drawings, templates, or patterns from the kits for mass production, resale, or any form of commercial business activity. Nor may you reverse-engineer, copy, or create derivative designs from the kit contents for use in third-party training or paid instructional courses.

We value every user's creative expression, but we also need to protect the hard work of our design team. If you have interest in commercial collaboration, please contact us via our official email to discuss licensing arrangements.

V. Use of User-Generated Content

We encourage you to take photos or short videos of your completed works and share your creative process and results on social platforms. If you post such content on public networks and tag or mention Genzsh, you are deemed to have voluntarily granted us a worldwide, non-exclusive, royalty-free license to reference your work photos on our official website, social media accounts, or promotional materials (with proper attribution always provided). If you do not wish to be referenced, simply indicate "not for official reposting" clearly when posting, and we will respect your choice.

VI. Limitation of Liability and Disclaimer

• Material Quality Warranty: We guarantee that all materials are brand new and fully functional at the time of shipment. However, the final performance of the materials during the crafting process is closely related to the user's operating methods, techniques, and tool usage habits. Therefore, we cannot be held liable for unsatisfactory finished results caused by personal operational errors (such as breakage due to excessive bending, improper coloring, dimensional cutting errors, etc.).

• Force Majeure: We shall not be held liable for any delay or failure in performance caused by events beyond our reasonable control, including but not limited to natural disasters, war, strikes, government actions, cyberattacks, or systemic failures of logistics carriers. However, after such events occur, we will make every effort to minimize the impact and promptly communicate with affected users via email.

• Limitation of Liability: Under no circumstances shall the total liability of Genzsh to a single user exceed the total amount paid by that user for the relevant order (excluding shipping fees). We shall not be liable for any indirect, incidental, or consequential damages.

VII. Privacy Protection

We take your personal privacy seriously. The name, email address, shipping address, phone number, and other personal information you provide while using our website and services are used solely for order processing, logistics delivery, and necessary after-sales communication. We will not sell, rent, or share your personal information with any third party, except as required by law or as necessary to complete order delivery (such as providing address information to carriers). For detailed privacy provisions, please refer to the Privacy Policy page at the bottom of our website.

VIII. Policy Updates and Revisions

We reserve the right to revise this Service Policy from time to time in response to business developments, legal or regulatory changes, or user feedback. Revised versions will be posted on www.genzsh.com with the effective date noted. For material changes (such as provisions affecting core user rights), we will send notifications to registered users via email. Your continued use of our products or services after policy updates constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay fully informed of your rights.

IX. Governing Law and Dispute Resolution

This Service Policy and the legal relationship between you and Genzsh shall be governed by the laws of our company's place of incorporation, excluding its conflict of law rules. Any disputes arising from this policy or your purchase transactions shall preferably be resolved through amicable negotiation. If negotiation fails to reach an agreement, disputes shall be submitted to the competent courts in our jurisdiction for exclusive adjudication.

X. Final Statement

Genzsh is always committed to providing sincere, clear, and reliable products and services to our users. This Service Policy is designed to establish a fair and transparent framework, allowing you to enjoy the pleasure of handcrafting while clearly understanding the rights and responsibilities of both parties. We do not set up complex legal traps, nor do we use lengthy terms to evade responsibility. The starting point of every provision is to ensure that you can purchase with confidence, create with joy, and use with peace of mind.

If you have any questions about any provision in this Service Policy, or if you encounter situations during use that are not explicitly addressed herein, you are welcome to contact us via our official email at any time. We do not provide instant replies through live chat tools, but every email will receive a serious, detailed, and targeted response within 1-2 business days. We believe that sincere written communication conveys far more warmth and sincerity than instant symbolic exchanges. Thank you for your trust and understanding. We wish you surprise and satisfaction in every creative journey with Genzsh.